So I’m sitting at the San Francisco airport as I write this entry with my plane delayed indefinitely (so the airport info and counter agent say.) Any of you who travel routinely will know this situation all too well. Maintenance issue forcing a switch of equipment. One thing that’s great now is that because I […]
You may not think of it as an epidemic, but our customers surely do. Patches, patches, everywhere and why should I care? Here’s why: we’ve done some research that shows that for each 50mb of system software change per month, one “9” of availability is lost on the platform in question. All the sudden, it […]
Today I write from Logan airport before I step on the plane to come home. Aside from a killer flu that I seem to have contracted, a very good trip. This was an opportunity to talk to many of our customers about availability in the SunUp Network. If you’re a Sun customer, I recommend this […]
Well, I’ve always been a little confused about my preference for hands. For example, I bat left-handed and throw right-handed. I can write with either hand, but preferred my left hand earlier in life and over time have migrated to nearly all right handed writing, but it still “feels” awkward from time to time. This […]
For those of you not plugged into Sun’s internal org structure and missions, I lead a group that is responsible for network services exposed to our customers and partners. The internal name for this team is Customer Networked Services (CNS) and the initiative we’re working is the “Connected Customer.” Our goals are simple: Ensure all […]