How many times have you been looking to solve a problem and been forced to poke around looking for the answer on Sun’s myriad web properties? Have you given up? Used a third party search engine? Well, we’re hoping to give you a better experience than that. Something that makes it fast, easy, and convenient to get not only the answer to your question, but also to aggregate ALL of Sun’s resources related to that topic presented with the answer, in context.

When you access the Knowledge Connection (select “Fresh Tools” tab, select Knowledge Base Pilot,) you can use it like a regular search engine by typing in terms or you can simply ask a question like “how do i configure Solaris zones?”

You can see from the results that some useful content has been returned. The document titled “How-to create Solaris zones” in the first position is absolutely relevant to the question that has been asked. Indeed, if we open that document:

You see that it is a step by step guide demonstrating how to create a zone. Rather than taking a SunSolve approach where volume is king in placing content into this system, we’ve done the opposite; looking for the high value, high relevance information that results in answered questions vs. simply stocking a pond for fishing (so to speak.)

This is the first step. Next, more product segments will be loaded into the Knowledge Connection. Next, more features will be enabled, chatbots, links to expert marketplaces, and links to live help. We hope you find this useful and will come back often to use this facility. Tell us what you think, all feedback welcome, positive or improvement suggestions.

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