{"id":52,"date":"2006-05-30T06:21:23","date_gmt":"2006-05-30T14:21:23","guid":{"rendered":"http:\/\/www.montaraventures.com\/blog\/?p=52"},"modified":"2007-12-04T09:07:40","modified_gmt":"2007-12-04T17:07:40","slug":"onstar-update-maintenance-notification-and-suggested-improvements","status":"publish","type":"post","link":"https:\/\/montaraventures.com\/blog\/2006\/05\/30\/onstar-update-maintenance-notification-and-suggested-improvements\/","title":{"rendered":"Onstar Update: Maintenance Notification (and suggested improvements)"},"content":{"rendered":"<p>\n<img decoding=\"async\" src=\"https:\/\/blogs.sun.com\/roller\/resources\/mh\/onstar-maintenance2.jpg\"><\/p>\n<p>\nMy monthly <a href=\"https:\/\/www.onstar.com\/\">Onstar<\/a> email arrived again, great to see. The above image is a snip from that report, you can see that I need to schedule a service appointment. My oil needs changed and tires should be inspected and rotated. OK, that&#8217;s great to know, in fact, it was a similar situation to <a href=\"https:\/\/blogs.sun.com\/roller\/page\/mh?entry=onstar_update\">my last Onstar Update<\/a>. So, if any <a href=\"https:\/\/www.gm.com\/\">GM<\/a> or <a href=\"https:\/\/www.onstar.com\/\">Onstar<\/a> folks happen to read this, here are some suggestions that might help your customers and your business:<\/p>\n<ul>\n<li>Since I&#8217;m a subscriber, you know who I am and how to contact me. Why not offer me service appointments at a geographically convenient location with multiple time options? I would welcome this helpful contact until\/unless I asked you not to do so. This would bias me toward your service, provide convenience value for me, and make my vehicle last longer.\n<li>How about sending reminder messages as engine oil life heads toward 0? (where it is now. Oh, and, why is it 4% in your report and 0% in my vehicle? Why lag in reporting?)\n<li>What if you asked me about service opportunities when I used other <a href=\"https:\/\/www.onstar.com\/\">Onstar<\/a> services or asked questions?\n<li>OK, since you have location information for me (yes, I know you know where I travel) how about using that to arrange a rendezvous with a loaner vehicle to enhance the convenience and increase the probability I would use your service.\n<li>Since you&#8217;re collecting data, I&#8217;d hope <a href=\"https:\/\/www.onstar.com\/\">Onstar<\/a> is analyzing it and preparing to use it. Otherwise, really, what&#8217;s the point?\n<\/ul>\n<p>As we release network services for system administrators, I hope our users will provide us with this sort of feedback. My general impression of <a href=\"https:\/\/www.onstar.com\/\">Onstar<\/a> thus far is that it&#8217;s a good start, but it&#8217;s not nearly a fully realized networked vehicle service yet. However, I remain hopeful&#8230;..I&#8217;ll provide another update next month.<\/p>\n<p>\n<small>Technorati Tags:<a href=\"https:\/\/www.technorati.com\/tag\/network+services\" rel=\"tag\"> Network Services<\/a><a href=\"https:\/\/www.technorati.com\/tag\/onstar\"> Onstar<\/a><a href=\"https:\/\/www.technorati.com\/tag\/system+administrator\"> System Administrator<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>My monthly Onstar email arrived again, great to see. The above image is a snip from that report, you can see that I need to schedule a service appointment. My oil needs changed and tires should be inspected and rotated. OK, that&#8217;s great to know, in fact, it was a similar situation to my last [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,6],"tags":[],"_links":{"self":[{"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/posts\/52"}],"collection":[{"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":0,"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/posts\/52\/revisions"}],"wp:attachment":[{"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/media?parent=52"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/categories?post=52"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/montaraventures.com\/blog\/wp-json\/wp\/v2\/tags?post=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}